Last updated: 2026-08-10
Version: 2026-08-10
These Terms of Service ("Terms") govern the use of the Integrate platform ("Integrate"), operated by Integrate Ink LLC, a Limited Liability Company (LLC) registered in Wyoming, United States (https://integrate.ink). By registering for an account, you agree to these Terms on behalf of the business you represent.
Integrate is a restaurant CRM providing AI voice calling, SMS/WhatsApp messaging, booking/floor-plan management, and campaign tools, currently offered commercially in Italy and Colombia.
Registration is reviewed and manually activated by our team; we may decline or suspend an account at our discretion. You are responsible for keeping your login credentials confidential and for all activity under your account.
Plans and pricing are as published on our pricing page at the time of registration. Subscription fees are payable in advance, monthly or annually depending on the plan you select, in EUR or COP depending on your market. We do not currently process payment automatically through a card or payment processor: billing is arranged and recorded directly with you (for example, by bank transfer or another method we agree on), and we record each payment against your account when it is received. Your account's billing status (current, past due, or suspended) reflects what we have recorded, not an automated charge. Questions about commercial terms not covered here: legal@integrate.ink.
All fees are non-refundable except where required by applicable law or expressly stated in this section.
You may cancel your subscription at any time through the platform or by contacting support@integrate.ink. Cancellation prevents future renewals but does not affect the current paid billing period — you keep full access to the Services until the end of the period you've already paid for.
Monthly subscriptions are not prorated: if you cancel during a billing cycle, access continues until the end of that cycle, after which the subscription terminates automatically.
Annual subscriptions remain active until the end of the prepaid annual term after cancellation. Except where required by applicable law, annual subscription fees are not refundable on a prorated basis.
Late or missing payment: if a payment is not received by its due date, we may mark your account past due and, if it remains unpaid, suspend access until outstanding amounts are paid. We will make reasonable efforts to contact you before suspending access. Reactivating a suspended account for non-payment does not change the fees you owe for the period access was suspended.
Refund exceptions: we may, at our sole discretion, issue a full or partial refund for duplicate or accidental charges, unauthorized or fraudulent transactions, demonstrable billing errors, or technical issues caused solely by us that materially prevented use of the Services.
Unless otherwise stated, prices displayed on our pricing page include applicable taxes (e.g. VAT or equivalent indirect taxes where required); we will communicate the final amount payable to you before it is due. Nothing in this section limits any mandatory right or remedy that cannot legally be excluded under applicable law.
You (the business) retain ownership of the customer/diner data you input into or collect through the Services. You are responsible for having a lawful basis — under the EU General Data Protection Regulation (GDPR) where applicable, Colombia's Ley 1581 de 2012 where applicable, or other applicable law — to process that data, and for honoring your own customers' data-protection rights. We process it on your behalf as described in our Privacy Policy and, where applicable, a separate Data Processing Agreement available on request (legal@integrate.ink). For matters covered by Article 27 of the GDPR, Integrate Ink LLChas appointed an EU representative, Prighter— see the Privacy Policy's EU Representative section for details.
Integrate Ink LLC retains ownership of the platform, software, source code, APIs, documentation, trademarks, branding, AI prompts, templates, workflows, and all other intellectual property relating to the Services. You retain ownership of all data you upload to or generate through the platform, including CRM records, customer information, bookings, scripts, marketing content, uploaded files, and other business information. AI-generated content created through the platform (such as ad copy and images) belongs to you once generated. We will not reuse your data, your content, or AI outputs generated for you for marketing, demonstrations, model training, or any other purpose without your explicit permission.
You agree not to use the Services to send unlawful, fraudulent, or unsolicited communications, and to comply with applicable telecom/messaging regulations (including opt-out handling) in the markets where you operate. You also agree not to configure AI call scripts to conceal from a diner that they are speaking with an automated/AI system.
The Services rely on third-party providers (calling, messaging, AI processing, transactional email, hosting, and optional social publishing) — see the Subprocessors page. Availability of the Services depends in part on these providers. A separate Data Processing Agreement, incorporating Standard Contractual Clauses where applicable, is available on request for customers who require one — contact legal@integrate.ink.
The Services are provided on an "as available" and "as is" basis. We do not promise any specific uptime percentage or service-level agreement. We may perform maintenance, updates, emergency security work, or other operational changes that temporarily affect availability; while we use commercially reasonable efforts to maintain reliable service, uninterrupted or error-free operation is not guaranteed. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, widespread internet outages, cloud-provider failures, or failures of critical third-party infrastructure providers.
The Services are provided "as is," without warranties of any kind, express or implied, to the maximum extent permitted by law.
Except where prohibited by applicable law, Integrate Ink LLC will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of business opportunities, loss of goodwill, loss or corruption of data, business interruption, or reputational damage.
Our aggregate liability arising out of or relating to these Terms or the Services is limited to the total subscription fees you actually paid in the twelve (12) months immediately preceding the event giving rise to the claim, or, if you have used the Services for less than twelve months, the total amount you actually paid.
These limitations do not apply to fraud or fraudulent misrepresentation, willful misconduct, gross negligence where applicable law prohibits its limitation, death or personal injury where applicable law prohibits its limitation, or any liability that cannot legally be excluded or limited under applicable law.
You agree to indemnify and hold harmless Integrate Ink LLC from claims, damages, penalties, regulatory actions, and reasonable legal costs arising from your own conduct, including but not limited to: contacting individuals without the required legal basis or consent; unlawful marketing communications; violations of GDPR, Colombian data-protection law, telecommunications laws, or anti-spam laws caused by your actions; AI call scripts or SMS/WhatsApp content you created, approved, or modified; misleading or unlawful advertising; and infringement of third-party intellectual property rights. This indemnity does not apply where the claim results solely from our own negligence or misconduct.
We may suspend or terminate your account for reasons including, but not limited to: violation of these Terms; unlawful, abusive, fraudulent, or deceptive use of the platform; spam or unauthorized messaging; attempts to conceal legally required AI disclosures; or activity that threatens the security, integrity, or availability of the Services. Where reasonably possible, we will provide notice and an opportunity to remedy the violation before terminating your account. However, we may suspend or terminate access immediately without prior notice where necessary to comply with applicable law, protect the platform, prevent fraud or abuse, or address a security risk.
Cancelling your subscription only stops future billing (see "Refunds & cancellation" above) — it does not delete your account or data. If you want your business account and associated data permanently deleted, you must submit a separate deletion request through support@integrate.ink or another designated channel.
After termination or a deletion request, we may retain data for up to 90 days for legitimate operational purposes (account recovery, billing disputes, fraud prevention, backup and disaster recovery, and legal compliance) before it is permanently deleted or irreversibly anonymized — see our Privacy Policy for the full retention schedule.
If we permanently discontinue the Services, we will give you at least 30 days' advance notice whenever reasonably possible, during which you will have the opportunity to export your data before permanent deletion, subject to applicable legal obligations.
Demo environments are provided solely for evaluation purposes. Demo data may be reset, modified, or permanently deleted at any time without notice and should never be used for production business operations or to store important business information. No availability or data-retention guarantees apply to demo environments.
We may assign or transfer this agreement in connection with a merger, acquisition, corporate restructuring, or sale of substantially all of our assets, provided you receive reasonable notice. You may not assign or transfer your agreement without our prior written consent.
These Terms are governed by the laws of Wyoming, United States, without regard to conflict-of-law principles. The parties will first attempt to resolve any dispute through good-faith negotiations; if a dispute cannot be resolved informally within thirty (30) days, either party may commence legal proceedings. Subject to any mandatory provisions of applicable law, the state and federal courts located in Wyoming, United States have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services.
Nothing in these Terms limits or excludes any right or remedy that cannot legally be waived under applicable law, including your right to lodge a complaint with a competent supervisory authority such as the Italian Garante per la Protezione dei Dati Personali or the Colombian Superintendencia de Industria y Comercio (SIC).
The Services are intended exclusively for businesses and other commercial organizations. By creating an account, you represent and warrant that you are acting on behalf of a business entity or in another professional or commercial capacity, and not as an individual consumer purchasing services for personal, family, or household use. We may refuse or terminate accounts created for consumer or personal use.
We may update these Terms; material changes will be communicated with at least 30 days' advance notice whenever reasonably possible, and reflected by a new version number above. Minor administrative, legal, or non-material updates may take effect immediately. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If you provide suggestions, ideas, feature requests, or other feedback, we may use, modify, implement, and incorporate it without restriction and without any obligation to provide compensation, attribution, or exclusive rights. This clause applies only to feedback you voluntarily submit and does not grant us any ownership rights over your data or content.
Legal notices: legal@integrate.ink. General support: support@integrate.ink.
Integrate Ink LLC is a Limited Liability Company (LLC) registered in Wyoming, United States.
Wyoming Filing ID: 2026-002029445
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General support: support@integrate.ink
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